adidas ACCESSORIES WARRANTY POLICY
agron, inc. is the official licensee of adidas accessories. We create products that help you perform better, play better, and feel better. Whether on or off the court, we want you to be completely satisfied with your purchase.
Our Lifetime Warranty for duffels and backpacks guarantees our product will be free from defects in materials and workmanship for the life of the product or 5 years. If you believe you have purchased a defective adidas duffel or adidas backpack from a retailer within the last five years, you may be eligible for a replacement bag. Please follow the instructions below to return your product to us for evaluation.
If you have purchased one of the following accessories: adidas socks, adidas underwear, adidas headwear, or an adidas water bottle and you believe the accessory is defective please note that we do not warranty these products; however, we want you to be completely satisfied with your purchase. Please choose one of these categories when prompted with further instructions, for us to evaluate if a replacement can be made.
We reserve the right to decide whether any adidas accessory product is defective or damaged through normal wear-and-tear. We do not replace products that have been replaced from a previous warranty claim.
If you are experiencing quality issues with your adidas accessory product, and the item is past its return window, then follow the instructions below:
HOW TO FILE A CLAIM
- You must be located in the United States and have a valid US postal address, as we do not ship to PO boxes.
- You will need the product with you before completing the claim form on the next pages.
- We recommend you complete the form using your smart phone as we will be asking for pictures, and the phone will make this process much easier. The photographs we require can be seen on the examples on the next page. If you can include a copy of your receipt, it will help facilitate your return.
- You will be asked to enter the style number into the claim form. The style number can be found on the product information tags (see examples on the next page). Please provide as many pictures as possible to determine which product is being returned.
- After completing this online form, you will receive instructions via email on how to proceed.
- Keep your tracking number on your return shipments, once available, for your records.
Note: The cost of return is the responsibility of the returnee/customer as agron, inc. (adidas Accessories) will not issue call tags for warranty claims.
- Please allow 7 to 10 business days for the adidas Accessories warranty team to process your warranty claim.
PLEASE ENSURE YOUR CONTRACT/ADDRESS INFORMATION IS CORRECTLY ENTERED ON THE FOLLOWING FORM, AS WE WILL USE THIS INFORMATION FOR COMMUNICATION AND RETURN/REPLACEMENT OF A PRODUCT.
Should you have any questions regarding your claim, here are some options:
- If you have filed your claim already, you should have received an email with your claim number; please reply to that email. Please be sure to keep the subject line exactly as it is, so we can easily find your claim. We typically respond before 1-2 business days of the receipt of your email.
- If you are having any issues with the warranty claim website, and have not placed a claim, please call our customer service team at (800) 966-7697. If you have received your claim number, please use that number when calling to enquire about your claim.